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Where are you located?

Our facility is located at 1201 N Legacy Dr, Prosper, TX 75078 at the intersection of Prosper Trail.  We are just off the Dallas North Tollway, near the new Star Trails community, Windsong Ranch, and Light Farms.  

What are your office hours?

We can be reached by phone 24 hours a day, 7 days a week.  The office is open from 8:00 a.m. to 6:00 p.m. Monday through Saturday by appointment.  

What hours can I gain access to the facility?

Our gate access hours are Monday through Sunday, 6:00 a.m. to 10:00 p.m.. For those who need after hours access, it is available for an additional low monthly charge.

What forms of payment do you accept?

We accept VISA, Mastercard, Discover, checks, and cash.  For your convenience, monthly auto-pay is available at no extra charge.

What are your lease terms?

All leases are month-to-month with no long term commitments.  

What are my move-in costs?

Upon move-in, your rent and contents insurance are prorated so that you only pay for the days you possess the unit.  There is a small one-time administration fee as is common at all storage facilities.  We do not require a deposit unless there is no credit card or autopayment setup for the storage.

Are reservations necessary?

Reservations are not required, but they are strongly recommended.  Since availability of units changes frequently, we encourage customers to secure a unit with a reservation to avoid any inconveniences.    

Do I need climate-controlled storage?

Climate-controlled storage provides a temperature-controlled environment for your belongings.  For items that are susceptible to damage due to extreme heat or cold, climate-controlled storage is highly recommended.  Such things may include leather furniture, paintings, family pictures, candles, holiday decorations or anything else that may deteriorate due to heat or cold.

Do you sell moving supplies?

We offer a wide variety of locks, boxes, and moving supplies for your convenience.  We carry boxes from small to extra-large size, as well as wardrobe boxes for moving the clothes in your closet easily.  For packing dishes, glasses, and cups, you will love our ready-foam poaches.  Packing tape, blankets, sofa and mattress covers and more are also available for purchase.  Don't forget the packing bubbles! We have those, too.

Can 18-wheel moving trucks come through the facility?

Yes, unlike some facilities, our drives are wide and easily accommodate 18-wheel moving vans as well as smaller customer-driven trucks.


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